Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your SiteSecura paid subscription (Basic, Pro, or Agency) at any time. To cancel:

1. Log into your account and navigate to Dashboard → Settings → Billing;
2. Click Manage Subscription to open the secure Stripe customer billing portal; and
3. Select Cancel Subscription and confirm your request.

Unless otherwise stated, cancellation immediately halts future recurring renewal charges for subsequent billing cycles.

2. Access After Cancellation

When you cancel a subscription, paid features (including increased scan allowances, automated monitoring frequencies, white-label exports, and team member seats) remain active through the conclusion of your current paid billing period.

At the end of your billing cycle, your account will automatically transition to our Free plan tier. Your historical scan records will transition to the Free plan retention schedule (7 days), and monitored websites exceeding the Free tier quota will be paused.

3. Refund Terms & Eligibility

Because SiteSecura provides immediate, on-demand automated cybersecurity scanning and infrastructure resources upon subscription activation:

• Subscription payments are generally non-refundable for periods that have already been billed;
• We do not offer prorated refunds for mid-cycle cancellations; and
• Prepaid annual or multi-month commitments are non-refundable once the billing period has commenced, except where mandated by statutory law.

Where required by applicable consumer protection laws in your jurisdiction, statutory cooling-off rights or non-waivable refund remedies are preserved.

4. Billing Errors & Inquiries

If you believe you have experienced an incorrect charge, duplicate billing, or technical payment error, please contact us promptly at [legal@sitesecura.com].

We will review transaction logs, verify system records, and if a legitimate billing error occurred on our platform or payment gateway, we will issue a full refund to your original payment method.

5. Failed Payments & Grace Periods

If a recurring subscription payment fails (e.g., due to an expired credit card or insufficient funds), our payment processor will automatically retry the transaction across several days.

You will receive an automated email notice to update your billing details. If payment cannot be collected after the standard recovery period, paid features and automated monitoring may be temporarily suspended until payment is resolved.

6. Promotional Offers & Trials

Promotional discounts, coupon codes, and introductory trial periods may be subject to specific terms and limits disclosed at checkout. At the conclusion of a promotional duration, the subscription will renew at the standard published rate unless cancelled prior to the renewal date.

7. Chargebacks & Billing Disputes

We strongly encourage customers to contact our support team first regarding any billing concern. Initiating an unwarranted payment dispute or chargeback without prior communication may result in immediate account suspension pending resolution.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection legislation.

8. Billing Support Contact

For assistance with billing inquiries, invoices, or cancellation support: